LB
Tech support has a reputation problem, and it is earned. Here is where this business stands on the three things worth knowing up front.
Brandon Ruiz owns the business and does the work. Not a call centre, not a dispatcher, not an offshore queue — one local technician who gives you a name and comes to you. Mobile and remote only, no storefront to visit.
Diagnosis is $99, and it is waived when you go ahead with the repair. You get a clear quote before any work starts, so nothing on the invoice is a surprise.
We are an independent service provider. We are not Microsoft, Apple, Dell, HP or Lenovo, and we are not authorised by them — we just fix the equipment they make.
5.0 stars across 43 public reviews · Mon–Sat 6AM–6PM · After-hours emergency available
Stop worrying about IT. With managed services, I proactively monitor and maintain your technology, prevent problems before they happen, and provide priority support when you need it. It's like having your own IT department.
Reactive IT support — calling someone when things break — is stressful and expensive. Problems cause downtime, downtime costs money, and you're always putting out fires. Managed IT flips this around: I prevent problems and keep everything running smoothly.
My straightforward process ensures quality results every time.
I thoroughly document your environment — every computer, device, user, and system. This becomes the foundation for proactive management.
Monitoring tools watch your systems 24/7. I perform regular maintenance, updates, and security patches to prevent issues.
When monitoring detects an issue, I often fix it before you even notice. You get alerts about important items without the headaches.
We meet regularly to review your technology, plan upgrades, and ensure your IT supports your business goals.
No hidden fees. You know exactly what you're paying before work begins.
| Service | Price |
|---|---|
| Basic (1-5 employees)(Monitoring, maintenance, email support) | $299/month |
| Standard (6-15 employees)(Full support, priority response) | $499/month |
| Premium (16-30 employees)(Dedicated support, strategic planning) | $999/month |
| Enterprise (30+)(Contact for quote) | Custom |
Most repairs completed same-day. All work includes 90-day warranty.
Common questions about managed it services.
Core services include: 24/7 monitoring, regular maintenance and updates, security management, backup monitoring, help desk support, and quarterly business reviews. Specific inclusions vary by plan level.
Reactive support fixes problems after they occur. Managed services prevent problems from happening. You get better uptime, fewer emergencies, predictable costs, and priority support when you do need help.
Yes — but that's the point. The monthly fee covers prevention and monitoring. If you're not having issues, that means the proactive management is working. It's like insurance, but one that actively prevents claims.
Managed clients get priority response — typically within 30 minutes for critical issues. Many issues are caught by monitoring and fixed before you even notice. You also have unlimited support for covered issues.
Yes, I support the software your business uses. Common platforms include Microsoft 365, QuickBooks, industry-specific applications, and more. If you need specialized software support, we'll discuss it during onboarding.
We start with a free consultation to understand your business and needs. Then I perform an assessment and provide a proposal. Onboarding typically takes 1-2 weeks depending on your environment size.