LB
Tech support has a reputation problem, and it is earned. Here is where this business stands on the three things worth knowing up front.
Brandon Ruiz owns the business and does the work. Not a call centre, not a dispatcher, not an offshore queue — one local technician who gives you a name and comes to you. Mobile and remote only, no storefront to visit.
Diagnosis is $99, and it is waived when you go ahead with the repair. You get a clear quote before any work starts, so nothing on the invoice is a surprise.
We are an independent service provider. We are not Microsoft, Apple, Dell, HP or Lenovo, and we are not authorised by them — we just fix the equipment they make.
5.0 stars across 43 public reviews · Mon–Sat 6AM–6PM · After-hours emergency available
Poor WiFi coverage, slow speeds, and network security issues are incredibly frustrating. Whether you're working from home, streaming, gaming, or running a business, you need a network that just works. I create solutions tailored to your space and needs.
My straightforward process ensures quality results every time.
I evaluate your current network, identify problem areas, and understand your needs. This includes speed tests, coverage mapping, and usage analysis.
Based on the assessment, I recommend the right equipment and configuration — whether that's optimizing your current setup or installing new hardware.
I install and configure all equipment, optimize placement for coverage, and ensure every device connects properly.
I secure your network with strong encryption, set up a guest network if needed, and show you how to manage your network.
No hidden fees. You know exactly what you're paying before work begins.
| Service | Price |
|---|---|
| Network Assessment | $79–$99 |
| WiFi Optimization (existing equipment) | $79–$99 |
| Router Setup & Configuration | $49–$79 |
| Mesh WiFi System Installation(Plus equipment cost) | $129–$199 |
| Business Network Setup(Depends on complexity) | $249–$499 |
| Network Security Hardening | $99–$149 |
Most repairs completed same-day. All work includes 90-day warranty.
Common questions about network & wifi setup.
Common causes include: router placement, interference from neighbors or devices, outdated equipment, too many devices, or ISP issues. I diagnose the actual cause and fix it — not just guess.
Mesh systems use multiple access points to provide seamless coverage throughout your home. Unlike extenders, they maintain full speed and automatically connect you to the strongest signal. They're ideal for larger homes or spaces with coverage issues.
If your router is more than 5 years old, doesn't support modern WiFi standards (WiFi 6), or struggles with your current number of devices, an upgrade will likely help significantly.
Yes, I design and install business networks including multiple access points, VLANs, guest networks, VPN access, and enterprise-grade security. I also offer ongoing managed IT services for businesses.
Key steps include: using WPA3 or WPA2 encryption, creating a strong password, updating router firmware, disabling WPS, setting up a guest network for visitors, and changing default admin credentials. I configure all of this during setup.
A better router can help with WiFi speed and coverage, but it won't exceed your ISP's speed. If you're paying for 100 Mbps but getting 20 Mbps on WiFi, a better router can help. If you're getting 100 Mbps on wired but want faster, you need a faster plan.