LB
Tech support has a reputation problem, and it is earned. Here is where this business stands on the three things worth knowing up front.
Brandon Ruiz owns the business and does the work. Not a call centre, not a dispatcher, not an offshore queue — one local technician who gives you a name and comes to you. Mobile and remote only, no storefront to visit.
Diagnosis is $99, and it is waived when you go ahead with the repair. You get a clear quote before any work starts, so nothing on the invoice is a surprise.
We are an independent service provider. We are not Microsoft, Apple, Dell, HP or Lenovo, and we are not authorised by them — we just fix the equipment they make.
5.0 stars across 43 public reviews · Mon–Sat 6AM–6PM · After-hours emergency available
My emergency IT support service is designed to get your business back online quickly when technical disasters strike.
I prioritize emergency calls and aim to respond within 30 minutes during business hours, and within 2 hours after hours.
My emergency procedures prioritize data protection, ensuring your valuable information is preserved during recovery.
I offer both remote support for immediate assistance and onsite emergency visits when hands-on intervention is required.
Immediate containment and recovery from malicious software and ransomware incidents. I help isolate affected systems, assess the damage, and implement recovery procedures.
Rapid resolution of network failures affecting your business operations. I diagnose connection issues, coordinate with ISPs, and implement temporary solutions when needed.
Emergency assistance for critical system failures affecting business applications. I work quickly to restore services, implement workarounds, and resolve hardware or software issues.
Urgent data accessibility consultation for accidental deletions or storage failures. Specialized tools and processes to help consult on retrieving lost data and implement safeguards.
| Level | Response | Availability | Rate |
|---|---|---|---|
| Business Hours | 30 min or less | Mon–Sat 6AM–6PM | $225/hr |
| After Hours | 2 hours or less | Evenings/Weekends/Holidays | $275/hr |
| MSP Clients | Priority | Evenings & weekends included | Included |
One-hour minimum. Travel time may apply for onsite visits.
Document the issue — Take screenshots, note error messages, and record what happened before the problem.
Don't restart — Unless instructed by me, avoid restarting systems as this may cause additional issues.
Disconnect if security incident — If you suspect malware or unauthorized access, disconnect the affected device from the network immediately.
Book an emergency appointment directly.
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