LB
Tech support has a reputation problem, and it is earned. Here is where this business stands on the three things worth knowing up front.
Brandon Ruiz owns the business and does the work. Not a call centre, not a dispatcher, not an offshore queue — one local technician who gives you a name and comes to you. Mobile and remote only, no storefront to visit.
Diagnosis is $99, and it is waived when you go ahead with the repair. You get a clear quote before any work starts, so nothing on the invoice is a surprise.
We are an independent service provider. We are not Microsoft, Apple, Dell, HP or Lenovo, and we are not authorised by them — we just fix the equipment they make.
5.0 stars across 43 public reviews · Mon–Sat 6AM–6PM · After-hours emergency available
Your business depends on technology working reliably. I provide professional IT support for small businesses — from quick fixes to ongoing managed services. Get the IT help you need, when you need it.
Small businesses often can't afford a full-time IT person but still need reliable tech support. Computer problems, network issues, and security concerns can't wait. I provide the expertise of an IT department without the full-time cost.
My straightforward process ensures quality results every time.
I learn about your business, current technology, pain points, and goals. Every business is different, and solutions should match.
I evaluate your current setup — computers, network, security, software — and identify issues and improvement opportunities.
Whether you need on-demand help or ongoing managed services, I provide reliable, responsive support tailored to your business.
For managed clients, I proactively monitor and maintain your systems to prevent problems before they impact your business.
No hidden fees. You know exactly what you're paying before work begins.
| Service | Price |
|---|---|
| On-Demand IT Support | $125/hour |
| IT Consultation | $150/hour |
| Emergency Support (business hours) | $225/hour |
| Managed IT - Basic (1-5 employees) | $299/month |
| Managed IT - Standard (6-15 employees) | $499/month |
| Managed IT - Premium (16-30 employees) | $999/month |
Most repairs completed same-day. All work includes 90-day warranty.
Common questions about business it support.
On-demand means you call when you have a problem and pay hourly. Managed IT is a monthly service where I proactively monitor, maintain, and support your systems — preventing problems and providing priority response. Most businesses save money with managed services.
For managed clients, I respond within 30 minutes to critical issues. On-demand clients typically get same-day service. Emergency support is available for urgent situations.
Yes, I help businesses set up and support remote workers with VPN access, cloud solutions, secure file sharing, and video conferencing.
Absolutely. I set up, manage, and support Microsoft 365 for businesses — email, Teams, SharePoint, OneDrive, and the full Office suite.
Yes, security is a core part of my business IT support. This includes endpoint protection, email security, backup solutions, and employee security awareness.
I primarily work with small businesses from 1-30 employees. This is the sweet spot where you need professional IT but a full-time hire doesn't make sense.